Runtime health
Monitor endpoint availability, health checks, errors, queueing, resource pressure, and service dependencies.
Managed AI Operations
Keep private AI reliable after go-live
Models, runtimes, drivers, demand, and security requirements keep changing after launch. Izwi monitors and maintains the AI layer, with clear ownership across your team and ours.
Operating principle
You own the environment. Izwi helps operate the AI layer.
What we operate
Keep performance, updates, and incidents under control
Performance and capacity
Track latency, throughput, concurrency, GPU utilization, memory, storage, and demand trends.
Model and runtime lifecycle
Plan approved upgrades, pin versions, test changes, stage rollouts, maintain release notes, and prepare rollback.
Security maintenance
Track relevant runtime, container, dependency, and infrastructure updates within the contracted boundary.
Incident support
Investigate agreed incident classes, coordinate with customer teams, and maintain records and remediation plans.
Optimization and reporting
Review utilization, performance, configuration, capacity, and infrastructure cost, then provide recommendations.
Who owns what
Clear responsibilities from day one
This is a typical division of responsibilities. During onboarding, we adapt it to your architecture, team, and support needs so everyone knows who approves, operates, and responds.
| Area | Customer | Izwi | Shared |
|---|---|---|---|
| Physical or cloud infrastructure | Primary | Advisory | Capacity planning |
| Customer network and identity | Primary | Integration support | Change coordination |
| Izwi Voice AI Runtime | Visibility | Primary under contract | Release approval |
| Private LLM serving stack | Visibility | Primary under contract | Model approval |
| Application code and workflow | Primary | Integration support | Incident triage |
| Model and runtime upgrades | Approval | Preparation and execution | Scheduling and testing |
| Security and compliance decision | Primary | Evidence and documentation | Remediation planning |
Ways to work with us
Support aligned to the workload
Choose periodic guidance, active management, or coverage designed around a critical workload. We agree support hours, response targets, maintenance windows, and reporting before service begins.
Advisory Operations
Periodic health reviews, recommendations, and support for planned changes.
Managed Operations
Active monitoring, maintenance, optimization, reporting, and incident support.
Critical Workload Support
Coverage hours, response targets, and escalation paths designed around a business-critical workload.
Make the operating model part of the deployment
Define monitoring, updates, rollback, escalation, and ownership before production traffic arrives.